How It Works
01
Client Calls In
Call arrives on your business number via Twilio or your existing setup
Your Setup
02
Twilio Records
Your Twilio account records the call automatically. Stored securely for CMS compliance.
Twilio
03
Aiden Transcribes
Aiden transcribes the call and extracts drugs, providers, and plan data automatically
Aiden AI
04
CRM Updates
Member chart updated instantly. Call summary and next steps ready.
Aiden AI
05
Follow-Up Sent
Automated follow-up email sent to member. No manual work required.
Aiden AI
Entry Plan
AidenRx Basic
AidenRx Basic
For agents and brokers building their book of business
+ ~$10/month Twilio if you port your number (Path A)
- Member database — import from spreadsheet
- Medicare, ACA and ancillary management
- Quote and enrollment integration
- SOA delivery, Consent capture, PURL
- Medicare forms via templated email
- Document storage
- 500 Aiden minutes/month — upload audio or transcript
- AI call summary and action steps
- Automated follow-up email
- Drug, provider and pharmacy auto-entry from call
- Smart Progress and Flags — manual input
- Google and Outlook calendar sync
When you hit 500 minutes or want full mobile automation, upgrading to Pro is one click — your Twilio number and all your member data come with you.
Full Platform
AidenRx Pro
AidenRx Pro
For full-time agents and agencies who run their business on their phone
Twilio billed to your own account (~$0.029/min)
- Everything in Basic
- Full mobile app — iOS and Android Pro
- Call Ready mode — full member context before you answer Pro
- Automatic recording via Twilio — no uploads ever Pro
- 3,000 Aiden minutes/month shared pool
- Stop/pause Aiden button — skip social calls Pro
- AI-driven Smart Progress automation Pro
- AI-triggered Flags dashboard Pro
- Savings Hub — LIS, MSP, Cost Plus, PAP screening Pro
- Lead Builder tool
- AEP dashboard
- Simultaneous ring to all your devices
Twilio — Your Call Recording Infrastructure
Path A — Recommended
Port Your Business Number to Twilio
- → Move your existing business number to your Twilio account
- → Twilio records every inbound and outbound call automatically
- → CMS-compliant recording from day one — no manual steps
- → Your existing phones and devices ring exactly as they do today
- → When you upgrade to Pro — Twilio is already set up
Estimated Monthly Twilio Cost
~$10
At ~300 min/month (20 calls × 15 min). Scales at ~$0.029/min.
Path B — No Infrastructure Change
Keep Your Current Setup — Upload to Aiden
- → Keep recording calls however you do today
- → Upload the audio file or transcript directly to AidenRx
- → Aiden processes it and updates your member chart
- → No Twilio account required to get started
- → $50/month flat — nothing extra
Total Monthly Cost
$50 flat
No additional Twilio costs on this path
Twilio Confirmed US Rates — Pay As You Go
$0.0085
per min
Inbound calls
$0.0025
per min
Call recording
Free
Storage up to
10,000 min/mo
$1.15
per month
Number hosting
Pro Tier — Estimated Monthly Twilio Cost by Volume
Based on ~$0.029/min blended rate. 3,000 min is the Pro tier included Aiden processing pool.
Compliance: Twilio supports HIPAA-compliant workflows via a signed Business Associate Agreement (BAA) for Programmable Voice. Recordings stored in your Twilio account satisfy CMS 10-year retention requirements. You own the recordings. You control the data.
Add-Ons
Assistant Line
Additional ported number for an assistant. Aiden transcribes their calls and updates the same CRM.
$47/mo
Zoom and Google Meet
Add Aiden to video appointments. AI notes and CRM update after every meeting.
$15/mo
The Natural Path from Basic to Pro
Start with Basic at $50/month. Record your calls, get AI notes, manage your members. When you hit the 500 minute cap — or want Aiden on your phone before every call — upgrade to Pro. Your Twilio number is already set up. Your data is already there. One click to unlock everything.